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Most companies on the Internet to pay require you to put in your credit card number to make purchases; larger online business also offer their own in-house credit. Items will be shipped to your home or office, whichever you put as the shipping address while placing your order.

Too often, people take it for granted that websites and E-Commerce stores will ship to them. After all, if you can find it online, it would make sense that you should be able to buy it, right? Unfortunately, that’s not always the case. If you’re only shipping domestic orders, or perhaps you only ship to certain countries, make sure that you spell that out for visitors ahead of time. The last thing you want is someone getting to the checkout before realizing they can’t get shipping to their country of residence.

Another thing that people want to know is how to monitor their delivery. From distrust in delivery services to the excitement of their item arriving, people love to track shipments of what they order online. Make sure that you provide them with shipping information that they can track, in the first place, and then use your FAQ to explain to them how to do so. \r\n\r\nMake sure that you include the instructions for how to find their order number and which shipping provider it was sent with, as well as timelines so that they know what to expect in case information isn’t available. Reassure them, too, that you’re always available if they want to check in with a live person on the status of any order that they may be looking for.

While people love free, quick shipping, they are willing to pay and wait, if the reasoning is solid. Once you explain that you’re doing your best to ship things quickly and efficiently, but without costing your business (and in turn, the customer) a small fortune, you’ll get a much better response, even if the answer is that they have to wait.

Another common concern that people have when shopping online is dealing with damaged goods upon arrival. If you take the time to explain that you will happily (and quickly) replace anything that arrives damaged or otherwise defective, you’ll not only be proving your value to people, but you’ll be addressing one of their most pressing concerns when it comes to online shopping. \r\n\r\nMake sure that you provide people with a few different options here. A replacement is great, but if they’ve got a bad taste in their mouth or want another out, you should make sure that it’s available. Your willingness to resolve their issue in a way that works for them is going to go a long way in getting a good outcome for all.